Acceptance of this Policy
Acceptance of the terms of this Policy will occur when you access or use the BIOTÉCNICA website, application, software, platform or services. By accessing or using these services, you declare that you are aware of and in accordance with the terms and conditions set out in this document. If you do not agree with any of the terms and conditions provided herein, you should not use the BIOTÉCNICA product. In this case, you can contact BIOTÉCNICA as provided in the Contact Us section.
Protection of data and information
BIOTÉCNICA is committed to ensuring the protection and confidentiality of the data to which it may have access, especially with regard to personal data, in accordance with the fundamentals, principles and other provisions provided for in the General Data Protection Law and other applicable laws. To this end, BIOTÉCNICA has implemented security measures capable of protecting personal data from unauthorized access and from any form of inappropriate or illicit treatment, the details of which are contained in the other documents and internal policies of BIOTÉCNICA.
Collection of personal data
BIOTÉCNICA collects some data from users of BIOTÉCNICA products, through the interactions we have directly with you and through our products. You provide some of this data directly, while others are obtained by collecting data about your interactions, use and experiences with our products. We also obtain data about you from third parties, for the same purposes allowed to such third parties, such as at fairs and events sponsored by BIOTÉCNICA. Some of our products require certain personal data in order for the service to be offered. If you choose not to provide the necessary data for the provision of a product, service or feature, you will not be able to use that product, service or feature. In some cases, we may need to collect personal data to formalize a contractual relationship, or to fulfill a legal obligation. If any of these hypotheses is related to a BIOTECHNICAL product that is already being used, the continuity of its use will depend on the acceptance of the terms and conditions provided for in this Policy.
Use of personal data
BIOTÉCNICA uses the data we collect to provide pleasant experiences for our users. Specifically, we use data to:
• Provide our products and provide our services, including notification of an update or troubleshooting, as well as providing support. This also includes sharing data, when necessary to provide the service or carry out the transactions you request; • Assess the main characteristics of use of our products and services; • Improve and develop our products; • Customize our products and make recommendations; • Advertise and market to you, including sending promotional communications, targeting ads and submitting relevant offers; • As part of our efforts to keep our products and website safe; • Comply with the contractual obligations assumed by BIOTÉCNICA with its customers and users; • Any other purpose authorized by the user when providing his data.
We also use data to operate our businesses, including analyzing our performance, developing our workforce and conducting research and product development, as well as complying with our legal obligations.
When performing these tasks, we combine data that we collect from different contexts (for example, from the use of BIOTÉCNICA's products) to provide you with a better experience, in addition to other legitimate purposes. Our processing of personal data for these purposes includes automatic and manual (human) methods of processing, always in accordance with current laws. Our automated methods are often related to products offered with Instructions for Use, whereas our manual methods are related to the support (scientific advice and technical assistance) of our products and services.
We guarantee that, if your data is used for any purpose not provided for in this Policy, such use cannot disrespect the rights to data protection and privacy, nor the legitimate expectations of users.
In addition to treating the data in accordance with the rules provided for in this Policy, we may also use your data in an anonymous way, that is, data that does not personally identify you.
Why do we share personal data?
We share your personal data with your consent or to complete transactions or provide a particular requested or authorized product or service. We may also share data with companies controlled by BIOTÉCNICA, or with authorized suppliers, such as suppliers of essential services for the offer of BIOTÉCNICA products, when required by law or to respond to a lawsuit, as well as to maintain the safety of our products. and protect the rights or property of BIOTÉCNICA.
Products provided by your organization - notice to end users
If you use a BIOTÉCNICA product provided by an organization to which you are affiliated, such as an employer, for example, that organization may: • Control and manage your BIOTÉCNICA product and the product account, including controlling settings related to the product's privacy or to your account on the product; • Access and process your data, including interaction data.
When you use a BIOTÉCNICA product provided to your organization, the processing of personal data by BIOTÉCNICA in connection with that product is carried out in accordance with a contract between BIOTÉCNICA and your organization. BIOTÉCNICA products can be used to process your personal data, within the limits established between your organization and BIOTÉCNICA for the execution of the contract. As mentioned above, if you have questions about the processing of your personal data carried out on BIOTÉCNICA products in connection with the product offering made for your organization, please contact your organization's management.
Other important information about BIOTÉCNICA products
Below is additional information about privacy related to BIOTÉCNICA products.
• When a customer establishes a contract with BIOTÉCNICA for the provision of services, we collect the name and contact details of the customer's designated point of contact and use the information provided by the customer to perform the services the customer has requested. • When a customer establishes a contract with a BIOTÉCNICA Distribution Channel, both BIOTÉCNICA and the Distribution Channel will be able to access and use the data obtained, so that they can perform their obligations related to this contract; • When a customer interacts with a BIOTÉCNICA support professional, we collect usage data or error reports to diagnose and resolve problems, and we may have access to other data that the customer may make available for service purposes; • When a customer pays for products or services, we collect contact and payment details to process the payment; • When BIOTÉCNICA sends communications to a customer, we use data to personalize the content of the communication;
BIOTÉCNICA products allow you to hire or use other BIOTÉCNICA or third-party products and services with different privacy practices, and these other third-party products and services are governed by their respective privacy statements and policies.
The data collected by BIOTÉCNICA will be deleted from our servers when you request it or when it is no longer needed for the proposed purpose, unless there is another reason for its maintenance, such as compliance with a legal obligation or the need to preserve the data to ensure the exercise of BIOTÉCNICA's rights.
If you are concerned about your privacy, have a complaint, question or request regarding this matter, or still want to exercise any of the rights provided for in the legislation, please contact us using our form or by sending us a contact via email: firstname.lastname@example.org
Law No. 13,709 - referring to LGPD